POLICIES

Privacy Policy

SD Hair&Beauty guarantees to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998. We vow not to collect personal sensitive material without your consent. When placing your order, you may submit personal data to SD Hair&Beauty.

This information will be kept confidentially and securely and will only be used for the agreed purposes of processing your order and fraud prevention.

 

Delivery policy

We offer UK Delivery within the UK at £12. Deliveries are sent by Royal Mail. Delivery time is next day guaranteed delivery after processing time. This the time we take for quality control before shipping any order. The processing time is 3 to 5 business day excluding weekends and holidays. After the processing time is over, a tracking number will be sent to you by email to let you know your order has been dispatched. 

Please note that all deliveries must be signed for. Failure to sign for the delivery would result in the package being sent back to your local postal depot for collection.

We use Royal Mail Airsure for international deliveries outside the UK, which is charged at £25. Delivery time is 5-7 working days after processing time. The processing time is 3 to 5 business day excluding weekends and holidays. Express deliveries for international orders are charged at £70. Orders to Africa are sent by DHL and are signed for. Delivery time is 2-3 working days and is charged at £70. A tracking number will be sent to you by email when dispatched.

 

Return policy

SD Hair&Beauty delivers high quality customer service. As part of our quality assurance, every order is thoroughly inspected before shipping in order to satisfy our customers.

ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued. What is the nature of this product? Hair extensions. Hair extensions cannot be resold after being handled or worn by the buyer. For this reason, ALL SALES ARE FINAL.

Cancellations

If you have placed an order and would like to cancel your order  please contact us via email. Cancellations are only accepted within 24 hours provided that orders have not yet been dispatched. Please follow the policy in order to ensure your cancellation is successful.

Exchanges are permitted provided that none of the following terms and conditions has been breached:

  • All orders must be returned unopened in the original packaging.

  • All returns/exchanges must be made within 72 hours of recorded receipt.

  • Exchanges are available for products of an equal value. For exchanges of products with a lesser value, customers will be offered store credit.

  • Returns/exchanges where the seal holding the hair extension in place has been removed will be refused.

Customers will be responsible for the shipping and handling costs of their return/exchange, therefore we strongly advise sending parcels through a tracked courier service, since we will not be liable for any lost items.

  • Facebook Basic Black
  • Black Instagram Icon