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FAQ

  • What is Virgin Hair?

Virgin hair is unprocessed hair. This means it has not been chemically treated in anyway. In other words the hair has not been permed, coloured or bleached. It also means that the hair is collected from a single donor and that all the cuticles are aligned and fall in the same direction which is makes for softer, silky, tangle free hair.

  • How much does each bundle of hair weigh?

Our bundles are bouncy and full which will provide your hairstyle with a voluminous finish. Each of our bundles weigh 100 grams.

  • How many bundles of hair will I need for a full head weave/wig?

 Three bundles of hair is enough for a full head weave, however for any length longer than 18 inches we would recommend purchasing four bundles – especially if you wish to achieve a glamorous & voluminous look.

  • Can I colour/bleach my SD hair?

Yes, our hair can be coloured/bleached to your desired colour. It is advised to do it professionally as bleaching strips the hair of its natural moisture. Regular deep conditioning will restore the hair’s natural moisture and softness. Please note that excessive bleaching can damage your virgin hair.

  • Can I straighten my curly hair?

Yes you can. Our curly/wavy range hair is extremely versatile and can be straightened. In order to restore your curls/waves after straightening, simply wash and deep condition your SD hair and your curls will come back to life. You can also use curly wands but we suggest you deep conditioned it before

  • Can I swim with my hair extensions?

Yes you can but remember to protect your hair by wearing a cap to prevent drying your hair. In case you were unable to do so, please ensure to wash your hair and deep condition it to remove any salt or chlorine from your hair. Salt and chlorine can dry your hair and cause tangling.

  • Do you ship worldwild?

Yes, we do indeed! We currently use Royal Mail-Airsure Service which delivers to over 30 destinations worldwide including all EU countries; Australia, the USA and Canada (please click the link to view the other destinations Airsure delivers to http://www.royalmail.com/delivery/delivery-options-international/airsure/details). Airsure has an online tracking facility so you can monitor your package progress from the minute we send it off to the moment it arrives at your front door.

  • How long is delivery?

We offer UK Delivery within the UK at £12. Deliveries are sent by Royal Mail. Delivery time is next day guaranteed delivery after processing time. This the time we take for quality control before shipping any order.The processing time is 3 to 5 business day excluding weekends and holidays. After the processing time is over, a tracking number will be sent to you by email to let you know your order has been dispatched. All deliveries would need to be signed for.

Please note that all deliveries must be signed for. Failure to sign for the delivery would result in the package being sent back to your local postal depot for collection.

We use Royal Mail Airsure for international deliveries outside the UK, which is charged at £25. Delivery time is 5-7 working days after processing time. The processing time is 3 to 5 business day excluding weekends and holidays. Express deliveries for international orders are charged at £70. Orders to Africa are sent by DHL and are signed for. Delivery time is 2-3 working days and is charged at £70. A tracking number will be sent to you by email when dispatched.

  • How long will my SD hair last for?

Proper care and maintenance of your hair will extend the life of your SD hair to a year plus. Many of our customers are able to re-use their hair for over a year period. Please remember to look after your virgin hair like your own hair and follow our recommendations for hair maintenance.

  • I have another question that is not part of your FAQs

In the event we haven’t answer your questions on the website, please email your question.